Kartik

About Kartik

I have strong belief that “Your imagination is your preview of life’s coming attractions.” My progressive track record lies in 19years of corporate excellence across diverse departments, including IT, Customer Support, Product Line, Implementation, and Service Delivery. Myexpertise lies in Professional Services within the Software as a Service (SaaS) industry, with a focus on Business Operations,Project Management, and Start-up environments.My proficiency in Agile and Scrum Methodologies, coupled with extensive knowledge of CRM systems such as Salesforce,FinancialForce (PSA), and Oracle Siebel, has enabled me to drive Business Growth through Solution Design, Pre-sales Support,and effective negotiations that culminate in successful deal closures.As a customer-centric professional, I excel in CXO/CEO level interactions, consistently delivering customized, scalable, andcost-effective Technology-based Solutions to meet ever-changing business requirements, resulting in heightened customersatisfaction, increased repeat business, and valuable referrals. I take pride in being a Catalyst of Change and AccomplishedLeader, fostering a collaborative culture within cross-functional teams to encourage knowledge-sharing, while utilizing myproblem-solving, negotiation, and team-building skills to their fullest potential.NOTABLE ACCOMPLISHMENTS:Successfully reduced turnaround time from 4 Business days to 1 Business Day, leading to substantial cost savings of $400k.Led and managed a team of 30 Global Consultants, ensuring seamless Product Implementation across Asia Pacific, Japan,and the Americas.Doubled the Services team within 2 quarters, effectively overcoming challenging circumstances and driving organizationalgrowth.Revamped the Services Scoping and Estimation model, resulting in a remarkable 20% reduction in delivery time, enhancingoverall efficiency.Received the Best Manager award for exceptional leadership in executing implementations in Asia Pacific and Japan withoutany escalations for two consecutive quarters.Recognized for spearheading UAT and Go Live for a large team of over 200 members, ensuring smooth project execution and client satisfaction.With a passion for excellence and a proven ability to drive impactful change, I am committed to consistently exceedingexpectations and delivering exceptional results for my team, clients, and organization. I eagerly look forward to leveraging myexpertise and leadership skills to continue achieving success in the ever-evolving landscape of the SaaS industry.

Experience

1. Senior Manager Customer Success

   Q2

   Aug 2023 — Present · Bengaluru, IN

Education

• Visvesvaraya Technological University

  Bachelor’s Degree

• Sri Bhagawan Mahaveer Jain College

  Pre University

Skills

• Agile Methodologies
• Management
• Requirements Analysis
• Business Analysis
• Business Intelligence
• Requirements Gathering
• Project Management
• Team Management
• Gap Analysis
• Business Process Improvement
• Business Requirements
• User Acceptance Testing
• Business Process