Kartick Pai

Customer Success | SaaS | ITILITE

Role: Associate Customer Success Manager at ITILITE
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Kartick Pai

A customer-focused professional with a strong background in project coordination and operations, dedicated to driving client satisfaction and building strong relationships.I have a proven ability to proactively identify and address client needs, coordinate complex cross-functional and cross-border teams to deliver positive outcomes, and consistently enhance customer loyalty. I am skilled at leveraging customer feedback to drive improvements and ensure product evolution.Passionate about advocating for clients and maximizing their value, I apply my expertise in relationship building, problem-solving, and cross-functional collaboration to contribute effectively in dynamic customer-centric environments.

Experience

Associate Customer Success Manager
ITILITE
Oct 2025 — Present · Bengaluru, IN
Manage a portfolio of mid-market and enterprise customers, driving adoption, retention, and expansion on ITILITE’s travel and expense platform-Track account health through usage and support signals to proactively mitigate risk, reduce churn, and identify growth opportunities-Collaborate cross-functionally with product, engineering, support, and sales to resolve escalations and improve customer outcomes-Lead executive business reviews highlighting spend visibility, savings, ROI, and policy compliance-Support renewals and expansion by demonstrating usage maturity, realized value, and business impact to key stakeholders.

Education

Bapuji Institute of Engineering & Technology, DAVANAGERE
Bachelor of Engineering (B.E.), Mechanical Engineering
2018
JAGSoM - Jagdish Sheth School of Management
PGDM, Business Analytics
2024

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Kartick Pai

Experience

Associate Customer Success Manager

Education

Bapuji Institute of Engineering & Technology, DAVANAGERE

JAGSoM - Jagdish Sheth School of Management

Find verified contacts for anyone on LinkedIn