Karthik Roy
Inbound Customer Service Expert @Aviva
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WORK HISTORY
Inbound Customer Service Expert @Aviva
Norwich, GB
Provide exceptional customer service to existing policyholders via various communication channels, demonstrating empathy and understanding.Address inquiries, concerns, and requests promptly and accurately, offering personalised solutions based on individual customer needs.Process policy changes, update customer information, and facilitate premium payments efficiently and in compliance with company guidelines.Collaborate with cross-functional teams to resolve complex customer issues, ensuring positive outcomes for existing clients.Maintain comprehensive and up-to-date customer records in the CRM system, ensuring seamless service and follow-up interactions.
EDUCATION
Tata Institute of Social Sciences
Bachelor of Arts - BA, Social Sciences
Infant Jesus Anglo-Indian Higher Secondary School, Kollam, Kerala
Class XII, Indian School Certificate Examination (ISC), English, Malayalam, Mathematics, Natural Sciences and SUPW & Community service
Tata Institute of Social Sciences
Master of Arts - MA, Development Studies
Infant Jesus Anglo-Indian Higher Secondary School, Kollam, Kerala
Class X, Indian Certificate of Secondary Education Examination (ICSE), General education
ABOUT KARTHIK ROY
By leveraging the power of data insights, I aim to empower individuals, unlock opportunities, and contribute to a brighter future where data-driven decision-making tackles the pressing challenges that shape our world.
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