Karthik Nambiar
Customer Success | Ex-BrowserStack | Ex-Workato
- Role
- Senior Customer Success Manager at JumpCloud
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karthik Nambiar
I transform SaaS customer relationships into sustainable revenue engines. With 8+ years in Customer Success across Hiver, Katalon, Workato, BrowserStack, and Wingify, I\'ve consistently- Delivered 150% of NRR quota at Katalon while leading $936K in ARR expansions at Hiver- Built comprehensive customer lifecycle frameworks aligning client goals with organizational growth- Mentored CSM and Account Management teams, establishing scalable processes for consistent resultsMy approach combines strategic account planning with identifying expansion opportunities. I\'ve managed portfolios worth $1M+ ARR and created customer-centric resources that became company standards.What sets me apart is cross-functional leadership—collaborating with Product, Marketing, and Sales to craft experiences that convert satisfaction into growth.Keywords: Customer Success Manager, CSM, Account Management, Customer Retention, Revenue Expansion, NRR Growth, Enterprise Customer SuccessLooking to connect with tech companies valuing customer-led growth and measurable revenue impact.#CustomerSuccess #SaaS #AccountManagement #CustomerRetention
Experience
Senior Customer Success Manager
Jul 2025 — Present · Bengaluru, IN
Education
Loyola College
B.Sc Visual Communication, Media, Films, Advertising
2007 — 2010
Symbiosis Institute Of Media And Communication, Pune
Master of Business Administration (MBA), Communication Management
2013 — 2015
Xavier Institute Of Communications
PGD, Advertising and Marketing
2010 — 2011
Skills
- Digital Art
- Communication
- Digital Strategy
- Strategic Communications
- Social Media
- Social Media Marketing
- Digital Media
- Marketing Communications
- Customer Advocacy
- Customer Success Management
- Search Engine Optimization (SEO)
- Blogging
- Marketing
- Online Marketing
- Content Development
- SEO
- Integrated Marketing
- Corporate Communications
- Brand Management
- Content Strategy
- Marketing Strategy
- Copywriting
- Public Relations
- Internal Communications
- Photography
- Brand Development
- Advertising
- Market Research
- Branding
- Digital Marketing
- Graphic Design
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