Karthik Krishna Y.
Principal Solution Engineer @Intercom
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WORK HISTORY
Principal Solution Engineer @Intercom
London, GB
EDUCATION
Entrepreneurship Development Institute of India
Master of Business Administration - MBA, Marketing and Finance
JAIN College
Master of Business Administration (MBA), Marketing and Finance
KSIT
Bachelor of Engineering (BE), Electronics and Communications Engineering
ABOUT KARTHIK KRISHNA Y.
I am a Principal Solutions Engineer at Intercom, dedicated to redefining customer excellence through AI-driven automation. Currently, I lead the technical strategy for global enterprises adopting Fin, Intercom’s breakthrough AI Agent.My approach is rooted in 10+ years of technical pre-sales leadership. During my tenure at Salesforce, I focused on creating data-driven customer journeys as a certified Data Cloud and MCP Consultant. I’ve now evolved that expertise to focus on the next frontier: Generative AI and LLMs. At Intercom, I design and lead complex Proof of Concepts (POCs) that demonstrate how AI can transform support from a cost center into a value driver.I am passionate about solving the \"impossible\" problems, blending my Master\'s education, with deep technical acumen to build solutions that are as strategically sound as they are technically robust.I partner with enterprise leaders to replace outdated support friction with instant, AI-powered resolutions. Whether I’m designing complex technical architectures or collaborating with Product teams to influence the future of LLMs in CX, my goal is simple: making impeccable, always-on customer service a reality for every business.
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