Karthikeyan Sundaram

About Karthikeyan Sundaram

With 18 years of extensive experience in the IT industry, I have spent the last 7 years sharpening my expertise in service delivery management. My career is further enriched by 6 years of diverse client-facing roles in the UK, where I gained deep insights into the education domain. In my role as Program Manager in the US, I focus on stakeholder alignment and continuous improvement. • Service Delivery Management: Leading the delivery of high-quality services, ensuring compliance with SLAs and KPIs, and continuously improving service standards to enhance client satisfaction. • Stakeholder Management: Building and maintaining strong relationships with stakeholders, ensuring clear communication, and aligning project goals with business objectives for mutual success. • Team Leadership and Development: Managing and mentoring a diverse team, fostering a culture of collaboration, innovation, and continuous improvement. Providing opportunities for professional growth to enhance team performance. • Product-Centric Value Delivery: Implementing and managing a product-centric approach for clients, focusing on delivering tangible value, enhancing agility, improving customer focus, and providing innovative solutions that meet client needs and drive business growth. • Driving Innovation: Engaged in organization-wide hackathons to assess the automation maturity of projects, identify improvement opportunities by applying lean principles and leveraging Generative AI for automation to boost efficiency. • RFPs and SOWs Management: Handling the end-to-end process of crafting and responding to Requests for Proposals (RFPs) and developing comprehensive Statements of Work (SOWs) to secure and execute new business opportunities. • Application Support and Transition: Overseeing the seamless transition and support of applications, ensuring minimal disruption and maintaining operational continuity. Implementing best practices for incident management and problem resolution. • Internal Project Management: Managing internal process with a focus on resource allocation, budgeting, billing, managing efforts, reporting etc. Utilizing project management methodologies to optimize efficiency and achieve project milestones.

Experience

1. Senior Project Manager

   Infosys

   Jan 2024 — Present · Chennai, IN

Education

• Anna University Chennai

  BE

  2002 — 2006