Karthikeyan Sridharan
Sr Vice President - Strategic Account Management & Head of Telecommunications & Financial Services @[24]7.ai
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WORK HISTORY
Sr Vice President - Strategic Account Management & Head of Telecommunications & Financial Services @[24]7.ai
Dallas, TX, US
Service Delivery and Performance Excellence of Global Delivery Sites in India, Philippines and LATAM.Overarching Relationship with the Client Organization. Digital Transformation and Cost Reduction. SaaS Products in Customer Experience.Continuous YoY Growth and Account Penetration.
EDUCATION
MBA, The ICFAI University
Master of Business Administration - MBA, Business Administration, Management and Operations
Bangalore University
Bachelor’s Degree, Finance
ABOUT KARTHIKEYAN SRIDHARAN
VP - Account Management; Core Expertise in Digital Transformation, Customer Experience Improvement and Contact Center Operations- Successfully Accomplished Reducing Huge Voice Contacts, Killing the Email and Back Office Channel - Growing and Automation of the Digital Customer Base while Reducing Costs Substantially and Improving Customer Experience Exponentially- Working with Multiple Service Delivery Centers and Contact Centers Across the Globe delivering WOW Results in Sales and Experience every day- 13 years of Core Operations management experience leading 950+ sized teams, Delivered phenomenal Gross Margins, Exceptional Performance Results, Continuously ranked the Best Vendor Partner for 5 years in a row- Expertise in Paying Attention to Minute Details turning Unhappy Customers into WOW Results and thereby Growing with the Customer, i.e. enabling Customer Success and long term stabilized relationships- Education: Master in Business Administration - Operations Specialization. Bachelors in Business Management - Finance Specialization. and Sigma Green Belt Certified.
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