Karthikeyan Raghavan

About Karthikeyan Raghavan

AI-Driven IT Service Delivery Leader | 25+ Years in Digital Transformation | Oracle |…

Experience

1. Senior Technical Account Manager

   Oracle

   Jan 2013 — Present · Bangalore, IN

   23 years of experience as a Technical Account Manager.• Skilled in designing and implementing Customer Success Strategies for global enterprise customers.• Adept at identifying opportunities for continuous improvement and fostering a company-wide culture of Customer Success.• Passionate about Continuous Value Engineering and Operational Delight.• Expertise in improving customer experience, addressing issues, and enhancing CX.• Capable of generating leads and cross-selling opportunities to the Customer Account Management Team.• Demonstrated ability to lead large teams and reengineer business processes for efficiency and customer satisfaction.• Proficient in managing proactive and reactive support, reducing costs, and enhancing customer satisfaction.• Define and optimize processes for delivering solutions with high quality, productivity, and on-time delivery.• Extensive experience in handling global customers in the US, EMEA, APAC, and ANZ.• Skilled in creating and maintaining project planning documents.• Provided overall communication and collaboration with all stakeholders, including partners, business sponsors, and vendors.• Worked with various support teams to resolve issues in a timely manner.• Conducted periodic Service Account Planning and Account Reviews• Assist in enhancing Oracle delivery organizational processes and developing tools to support improvement initiatives.

Education

• Bharath Engg College

  BE, Mechanical

  1995 — 1998

• Symbiosis Institute of Computer Studies and Reasearch

  Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management

  1999 — 2001

Skills

• Solaris
• Requirements Gathering
• Requirements Analysis
• Fusion Middleware
• Dac
• Amazon Rds
• Customer Relationship Management (Crm)
• Siebel 8.1
• Amazon Ec2
• Oracle E-Business Suite
• Project Management
• IT Strategy
• Oracle Enterprise Manager
• Oracle Fusion Middleware
• Master Data Management
• Cloud Computing Iaas
• Devops
• Oracle 11g
• Obiee
• Functional Design
• Microsoft Office
• Weblogic Administration
• Oracle
• Aws
• Enterprise Architecture
• Amazon Vpc
• Puppet
• Consulting
• Siebel Upgrade From 7.7 to 8.1
• Visual Basic
• Solution Architecture
• Amazon Web Services (Aws)
• Chef
• Pl/Sql
• Business Process Design
• Crm
• Red Hat Linux
• Siebel
• Docker
• Eai