Karthikeyan R
Assistant Manager - Support & Quality | Support Executive | Quality controller
- Role
- Quality Manager at TVS MOBILITY PRIVATE LIMITED
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
Experience
Quality Manager
Aug 2024 — Present · Coimbatore, IN
Regularly review and assess sales calls, emails, and interactions to ensure compliance with quality standards.•Develop and implement quality assurance processes for the sales team.•Create and maintain quality scorecards or checklists to evaluate the performance of sales reps.•Work with team leaders and managers to ensure that feedback is incorporated into daily sales practices.•Recommend and implement process changes to enhance the efficiency and effectiveness of sales operations.•Work with cross-functional teams to streamline sales processes and improve customer experience.•Monitor customer feedback and ensure that sales interactions lead to high levels of customer satisfaction.•Address customer complaints related to sales practices and work to resolve issues promptly.•Implement strategies to maintain and improve customer loyalty.•Maintain thorough documentation of quality assessments, feedback sessions, and process improvements.•Ensure that all quality-related activities are accurately recorded and tracked.
Education
Sri Krishna Institute Of Technology
MSC(CS)
2013 — 2015
Hindusthan College Of Arts And Science
BSC
2010 — 2013
SSES INDP RESI PU College Bangalore
PUC
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