Karthikeyan Nadar

About Karthikeyan Nadar

A seasoned professional with around 20 years of experience in Call center, BPO, IT Software, Telecom, finance and S2P domain. Demonstrated expertise in leading large teams, building strong client relationships, and delivering innovative solutions as an Assistant Director. Proficient in process management, ITSM implementation, strategic consulting, and business transformation. Proven ability to stabilize operations, optimize costs, and ensure 100% SLA compliance while driving business growth and enhancing client satisfaction.

Experience

1. Assistant Director

   EY

   May 2022 — Present · IN

   Led Projects & delivery operations for GDS S2P enablement, achieving a CSAT score of 4.• Setup and manage ongoing governance for BRO setup across GDS locations, SL/SF and category leadership. • Managing end to end ServiceNow delivery platform related to application support, escalation, & process query.• Identify and implement improvements and drive initiatives within BRM groups.• Escalation management – Manage location wise stakeholders’ expectation.• S2P Projects – Part of any process or tool change related projects till closure.• Involved in internal audit, UAT and change management. • Work closely with leaders and provide support with ad hoc meetings, urgent deliverables and coordination.

Education

• Vidyalankar Institute of Technology, Mumbai

  Bachelor of Engineering (BE), Computer Science

  2000 — 2003

• Prin. L.N. Wellingkar Institute Of Mgt. Develop

  Services Management, Business, Management, Marketing, and Related Support Services

  2014 — 2014

• SIES Higher Secondary School, Matunga, Mumbai

  School, School

  1987 — 1997

• SUGUNA COLLEGE OF ENGINEERING

  Diploma in Computer Technology, computers

  1998 — 2000

• Indian Institute of Management Bangalore

  EEP, Creativity, Reinvention and Self development

  2018 — 2018

• ITM Group of Institutions

  Master of Business Administration (MBA), Marketing

  2004 — 2006

Skills

• Team Management
• Vendor Management
• Business Analysis
• Mis
• Business Intelligence
• Requirements Analysis
• Service Delivery
• IT Operations
• Process Improvement
• Process Management
• Bpo
• Transition Management
• Workforce Management
• Sla
• Microsoft Sql Server
• Sql
• IT Infrastructure Management
• Call Center
• Erp
• Oracle
• Stakeholder Management
• Operations Management
• Process Transitioning
• Csat
• Dashboard Metrics
• Management Information Systems (Mis)
• Management