Karthikeyan Muttan

About Karthikeyan Muttan

As a seasoned professional with 12 years of experience spanning Consulting, Solutioning, and Customer Success, I pride myself on being a versatile and adaptable problem solver who excels at delivering value for clients across various industries. My educational background, which includes an Engineering degree and an MBA, has equipped me with the technical and business acumen needed to tackle a wide array of challenges.My expertise in Customer Relationship Management (CRM) has enabled me to cultivate lasting relationships and ensure customer satisfaction, while my analytical skills and data analysis prowess have consistently driven performance improvements and informed strategic decision-making.With a proven track record in Program Management and Business Analysis, I have successfully managed cross-functional teams and navigated complex projects, adept at translating technical requirements into actionable business solutions. My experience in Management Consulting has further enriched my skill set, allowing me to offer comprehensive insights and strategies that drive growth and success.In addition, my background in finance has provided me with the ability to maintain a keen focus on financial objectives, ensuring that projects align with both short-term and long-term goals while supporting overall business priorities.Leveraging my diverse skills and experience, I am dedicated to empowering businesses to achieve their full potential, navigating challenges, and driving sustainable growth through innovative and tailored solutions.

Experience

1. Senior Customer Success Manager

   Genesys

   Nov 2021 — Present · Chennai, IN

   As a Customer Success Manager, I focused on building strong client relationships and ensuring satisfaction. Using my CRM and analytical skills, I proactively addressed client needs and improved customer experiences. I monitored satisfaction metrics and implemented tailored solutions, driving business growth and retention. Through effective management of customer escalations, I consistently resolved concerns, leading to a 15% increase in client satisfaction scores over two years.

Education

• B.S.Abdur Rahman Crescent Engineering college

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2007 — 2011

• Indian Institute of Management Tiruchirappalli

  Master of Business Administration - MBA, Business Administration and Management

Skills

• Oracle
• Requirements Analysis
• J2ee Web Services
• Avaya Aura
• Jsp
• Genesys Framework
• Jquery
• Microsoft Office
• Avaya
• Web Applications
• Business Requirements
• Mysql
• Reporting & Analysis
• Jdbc
• J2ee Application Development
• Web Development
• Requirements Traceability
• Business Analysis
• Pre-Sales
• Jira
• Web Services
• Contact Centers
• User Stories
• Project Planning
• Sql
• Visio
• Primefaces
• Genesys
• Oracle Sql
• Java
• Agile
• Quality Assurance
• Jsf
• Requirements Gathering
• Web Design
• Javascript
• Microsoft Sql Server
• Vxml
• Hp Quality Center