Karthikeyan Jayaraman

Director of Operations @Fabmatic Equipments Pvt Ltd

Chennai, QA

Led all operations in India & Qatar for the sales, installation, and service of laundry and kitchen equipment.Successfully executed multiple high-capacity Tunnel Washer projects for Indian Railways and various private clients.Designed tailored laundry solutions for hospitals, airports, and luxury hotels, taking into account specific site requirements. Managed cross-functional teams involved in sales, service, and technical support throughout India. & Qatar. Developed comprehensive project timelines, resource plans, and budgets, ensuring delivery within the established timeframes and costs.Supported Fabmatic Qatar\'s project execution and periodic site visits and conducting frequent program on customer retainership. Created and implemented Standard Operating Procedures (SOPs) for installation, testing, and preventive maintenance processes for Sevice Team.Oversaw the Annual Maintenance Contract (AMC) lifecycle, including client onboarding, service planning, and escalation management. Ensured compliance with regulatory and safety standards for all commissioned equipment. Cultivated long-term relationships with Original Equipment Manufacturers (OEMs), vendors, and B2B clients to promote sustained business growth.Introduced KPI-driven service delivery models aimed at minimizing equipment downtime. Developed service manuals, user training materials, and technical documentation.

DMI College of Engineering

Bachelor of Engineering (B.E.)

Alagappa University

Master of Business Administration - MBA