Karthikeyan Jaganathan

About Karthikeyan Jaganathan

Senior Product Owner with over 9 years of extensive experience in IT product management, focused on strategic planning and delivering results by• Handling customer relations, stakeholder engagement, and software requirement gathering.• Evaluating industry domain processes alongside current technology trends.• Developing scalable and sustainable business solutions supported by clear system architecture: Known as an innovative and imaginative thinker, skilled in developing solutions that align with business goals while managing acceptable levels of risk. Possesses excellent communication and interpersonal abilities, a strong work ethic, and a well-developed analytical mindset, supported by a proven track record of achievements: I adopt a disciplined problem-solving method for every challenge, guided by my personal motto \'Learn and Evolve,\'\'Adapt and Perform\'(LEAP), applying it repeatedly to reach the intended results:• Managing customer relations, stakeholders and requirements effectively.• Creating and supporting release plans through strategic thinking and critical analysis.• Applying various business analysis methods such as reverse engineering, fit-gap analysis, SWOT, cost-benefit evaluation, market trend assessment, scenario analysis, root cause analysis, pre-sales support, and impact analysis• Utilizing KANBAN, SCRUM, SAFe agile, and waterfall SDLC frameworks with tools like Azure DevOps, Atlassian JIRA & Confluence, and IBM Rational DOORS.• Designing and overseeing test case review and approval processes, including support for user acceptance testing (UAT).• Proficient in comprehensive documentation, including requirement specifications (URS, Epics, BRD, FRD, User Stories, RTM), diagramming techniques (BPMN, UML, ERD, Site maps, UX wireframes), and reference materials (concept decks, proposals, storyboards, data model dictionaries, API documentation, architecture descriptions, and user guides).• Strong communication abilities encompassing team leadership, product demonstrations, stakeholder presentations, and client engagement.

Experience

1. Senior Product Owner

   IQVIA

   Dec 2020 — Present · Bengaluru, IN

   Lead customers and internal teams on the RIM Smart product for IDMP data registration for pharmaceutical products with proper governance controls, boosting market readiness by 25% in line with current market and technology trends. • Collaborated with engineering, sales, and marketing to develop detailed RFP and RFI responses, focused customer demonstrations, and contributed to £12 million in new business acquisitions.• Manage approximately 95% of administration module features in both legacy and Salesforce systems, including license management, security, notifications, localization, external source integrations, master data management, reporting, audit trails, and data migration. • Partner with UX researchers to identify and address user pain points, enhancing user experience and increasing usability by 50%.• Led roadmap discussions, maintained the product backlog, and prioritized software implementation requirements through comprehensive documentation and coordination, improving delivery output by 20%. • Examine agreements with current partners supplying third-party data to ensure compliance management of pharmaceutical products.• Spearhead initiatives to align the business analysis team\'s objectives with broader product and divisional strategies, ensuring cohesive goal attainment.

Education

• Amrita Vishwa Vidyapeetham, Coimbatore

  Bachelor of Technology - BTech, Computer Software Engineering

  2012 — 2016