Karthikeyan Gopalakrishnan
Transformation Leader | Digital Transformation Strategist | Process Optimization | Streamlining Processes for Enterprise Excellence | Driving Sustainable Change
- Role
- Senior Vice President at Citi
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Karthikeyan Gopalakrishnan
Karthikeyan has over 2 decades of overall experience which includes driving excellence in Data and Analytics engagements for Banking and Capital Markets clients in the current role and in the past driving Operational excellence across varied domains including Insurance, CPG Retail, Market Research and Collections & Card Services etc.
Experience
Senior Vice President
Jan 2024 — Present · US
Education
University of Madras
Bachelor of Commerce
1997 — 1999
Indian School of Business
AYLP - General Management Program
2015 — 2016
Emeritus School of Management in partnership with Columbia School of business
Masters : Leading the next Generation Enterprise
2017 — 2017
Skills
- Transition Management
- Training
- Business Planning
- Customer Relationship Management (Crm)
- Outsourcing
- Strategy
- Business Process Outsourcing (Bpo)
- Service Delivery
- Performance Management
- Recruiting
- Business Analysis
- Team Building
- Operations Management
- Six Sigma
- Team Management
- Business Development
- Bpo
- Analysis
- Leadership
- Process Improvement
- Project Planning
- Crm
- Coaching
- Customer Service
- Analytics
- Vendor Management
- Business Process
- Business Process Improvement
- Management
- Sla
- Customer Satisfaction
- Project Management
- Strategic Planning
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