Karthik Chatragadda

About Karthik Chatragadda

A seasoned professional with extensive expertise in Sales Operations, Customer Success…

Experience

1. Customer Experience Analyst

   Reveal

   Jul 2024 — Present · Hyderabad, IN

   Analyzed customer usage and reporting data to identify churn risks, behavioral trends, and upsell/cross-sell opportunities- Designed custom data objects to enable advanced analytics and support forecasting accuracy- Conducted churn and predictive analysis across Strategic, Growth, Key, and Tech Touch accounts to inform engagement strategies- Partnered with CSMs to support customer lifecycle stages: deployment, onboarding, adoption, nurturing, and expansion- Reviewed and drafted subscription renewal contracts and statements of work, ensuring compliance and timely execution- Led weekly audits of CRM data and renewal opportunities to maintain integrity and improve forecasting precision- Coordinated renewal forecasting across cross-functional teams to enhance pipeline visibility and accuracy- Created sales presentations, proposals, and business cases to support Customer Experience initiatives and executive reviews- Synthesized customer feedback, usage trends, and market signals into actionable insights for product and service improvements- Supported growth and risk mitigation programs through data-driven reporting and strategic collaboration with leadership

Education

• GITAM Deemed University

  Bachelor's degree

  2013 — 2016

Skills

• Change Management
• Leadership
• Customer Relationship Management (Crm)
• Training
• Communication Skills
• Analysis
• Banking
• Risk Management
• Team Management
• Management
• Process Improvement
• Crm
• Project Management
• Customer Service