Karthik Avinash Srinivasan
Head IT Ops & Scrum Master @Kopuram Chits Chit Fund Company Coimbatore Tamil Nadu India
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WORK HISTORY
Head IT Ops & Scrum Master @Kopuram Chits Chit Fund Company Coimbatore Tamil Nadu India
Coimbatore, IN
Manage and direct operations team (Branch managers) to achieve business targets.\\\\n• Assist in developing or updating standard operating procedures (SoPs) for all business operational activities.\\\\n• Build strong relationship by addressing customer issues and complaints in a timely manner.\\\\n• Assist in employee appraisals, promotions, compensation and termination based on the performance review.\\\\n• Provide operational support and guidance to staff.\\\\n• Assist in developing operating and capital budgets.\\\\n• Monitor and control expense according to allotted budget.\\\\n• Assist in interviewing, recruiting and training candidates.\\\\n• Manage work assignment and allocation for staff.\\\\n• Conduct performance review and provide performance feedback to staff.\\\\n• Maintain accurate and clear documentation for operational procedures and activities.\\\\n• Work in compliance with company policies and procedures.\\\\n• Ensure team follows standard operating procedures for all operational functions.\\\\n• Conduct regular meetings with team to discuss about issues, concerns, updates etc.\\\\n• Support operational risk and audit process for the purpose of preventive maintenance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Bishop Cotton Boys' School
ICSE, General Studies
Sri Eshwar College of Engineering
Bachelor of Technology - BTech, Information Technology
Tamilnadu College of Engineering
Diploma, Instrumentation and Control Engineering
ABOUT KARTHIK AVINASH SRINIVASAN
As Head of IT Operations and Scrum Master for the #Kash ERP, I help my Organization function smoothly like a well oiled and maintained machine. Whether our customer come to us for a savings based scheme or to borrow for their needs, we help them achieve their goals. My experience as a Customer Success Manager and Business Development associate has helped analyze and create a fully functional Standard Operating Procedures at #Kash. I started off as a Technical Associate, Trained and deployed in a support based technical role at Tech Mahindra. My career took a new path when I was selected for the AIM program. Achievers In the Making is a leadership program at Tech Mahindra where candidates with good communication, critical thinking and problem solving ability are selected and trained for customer facing / business roles.I was part of an elite batch of 25 who successfully completed the AIM program and was deployed in a Sales role at Tech Mahindra. Have experience working as a Hunter as a well as Farmer in Sales. New business development selling SAP enterprise applications in the India Sales team and working as a Sales Enablement analyst and consultant for Manufacturing and BFSI verticals. I moved from sales enablement into a Key Account Manager at Alepo handling clients in the Africa region.
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