Karthik A
Sr Servicenow Developer @HYATT Hotels
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WORK HISTORY
Sr Servicenow Developer @HYATT Hotels
Successfully implemented and customized the Employee Center Portal with role-based access, dynamic widgets, and pages. Automated onboarding/offboarding workflows integrated with Active Directory, supporting seamless HR case and document management.• Integrated ServiceNow with multiple external tools for data import/export, making it a cross-functional platform across IT, HR, and Sales Operations. Hands-on experience with REST/SOAP APIs and scoped applications.• Designed and developed HR portals and catalog items based on stakeholder requirements. Modified workflows in the HR Core Scoped App, created HR case notifications, and implemented business logic using Business Rules, Client Scripts, and UI Policies.• Led and completed the upgrade from Paris to Rome, ensuring compatibility of customizations, resolving post-upgrade issues, and maintaining business continuity during major version transitions.• First responder for critical P1 outages, performance issues, and major incidents. Participated in agile ceremonies and collaborated with business owners and technical teams to deliver scalable, high-impact ServiceNow solutions.
EDUCATION
Joginpally B.R Engineering College
Bachelor of Technology - BTech
Lamar University
Master's degree
ABOUT KARTHIK A
Hi there! I\'m Karthik, a ServiceNow Developer passionate about building innovative…
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