Karthik V Karthik Venkateswaran
Lead Customer Success Manager | Enterprise SAAS | Retention & Expansion
- Role
- Lead - Customer Success at Paperflite
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Karthik V Karthik Venkateswaran
With over 7 years of successful experience in Customer Success, Account Management, and Consulting within the SaaS sector, I have demonstrated a commitment to building strong executive relationships and consistently exceeding customer retention goals. At Freshworks, I professionally managed diverse account portfolios, ensuring clients derived maximum value from our suite of products.My expertise extends to driving client adoption, collaborating with teams for upsells, and proactively addressing retention issues. With a strong foundation in Product Management, I actively contributed to refining product features based on client feedback, ensuring alignment with their evolving needs. I am adept at managing escalated account concerns in coordination with cross-functional teams, including Billing and Support. As an effective communicator, I conveyed client feedback to senior leadership, contributing to product enhancements.Handling enterprise customers across India, I possess strong product management skills, attention to detail, and a multifaceted approach to problem-solving. My background uniquely integrates product management and customer success, making me a valuable asset for those seeking a professional with a proven track record in both domains. Let\'s connect to explore potential collaborations.
Experience
Lead - Customer Success
Jan 2025 — Present · Chennai, IN
Education
Amet University Chennai
Bachelor's degree, Maritime Studies
2014 — 2017
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