Karthik Sundaram

About Karthik Sundaram

Extensive expertise in Azure, AWS, and Google Cloud, driving innovative strategies for…

Experience

1. Principal Director, Microsoft Cloud Sales, Solutions & Customer Success

   Microsoft

   Dec 2021 — Present · Chennai, IN

   I hold the primary customer-facing position, where my role encompasses the entire customer lifecycle. My responsibilities include:• Sales Leadership: I lead sales efforts, with a specific focus on achieving annual revenues of $42 million in the Microsoft cloud space. This involves strategic planning, client engagement, and the development of tailored solutions to meet the unique needs of our customers• Customer Success: To ensure the successful adoption and optimal utilization of Microsoft cloud solutions: Azure, SaaS applications, Data & AI tools, Security solutions, Digital App & Business applications• Client centric strategist: I collaborate closely with clients to create success plans, oversee onboarding processes, and provide ongoing support to ensure they achieve their desired outcomes and gain maximum value from their Microsoft investments.• KPI Monitoring: I establish and meticulously monitor key performance indicators (KPIs) to measure customer success and satisfaction. These metrics are integral in assessing our performance and driving continuous improvement in our services• Cross-functional Collaboration: I collaborate across marketing, product development, engineering, and support teams for cohesive customer experience, addressing needs comprehensively and delivering superior value• Relationship Building: My central focus is on fostering long-term relationships with clients & partners. By delivering results that drive both customer satisfaction and business growth, I strive to cultivate trust and loyalty that extend well beyond individual transactions

Education

• Annamalai University

  B.E, Electronics & Instrumentation

  1995 — 1999

Skills

• People Management
• Itil
• Firewalls
• Management
• Security
• Enterprise Software
• People Development
• Data Center
• Client Relationship Management
• Service Management & IT Governance
• Microsoft Technologies
• IT Project Lifecycle
• Program Management
• IT Strategy
• Quality Assurance and Control
• IT Strategy & Transformation
• IT Spend Management
• Infrastructure
• Outsourcing
• Remote Infrastructure Management
• Managed Security Services Delivery
• IT Service Management
• Infrastructure Outsourcing Delivery
• Service Delivery