Karthik

About Karthik

Dynamic and results-driven Delivery Manager with expertise in Cloud Infrastructure services. Proven track record of leading cross-functional teams to deliver complex projects within budget and timelines. Experienced working with clients from various domains including hospitality, HR services, finance and product. Skilled in building and maintaining strong client relationships, driving operational excellence, and ensuring customer satisfaction. Exceptional communication and leadership abilities with a strong focus on continuous improvement and innovation.

Experience

1. Service Delivery Manager

   Tata Consultancy Services

   May 2016 — Present · Bengaluru, IN

   Role - Customer Success Manager, UK/Nordics region, Cloud infrastructure services (Apr 2023 - April 2025)Location - United Kingdom, Managed the cloud infrastructure services of UK and Nordics region across all technologies Adeptly managing relationships with CXOs and IT delivery heads, ensuring exceptional service and customer satisfaction Engage with the vendors including Technical Account Manager (TAM), program managers on new service releases and improvement the current platform Responsible for structuring disaster recovery processes, implementing automation pipelines using Jenkins for backup and recovery of application and DB instances Identify gaps in the client environment and provide support / service in the specific fieldRole - Offshore SDM, Cloud infrastructure services (Jun 2017-till date, Bengaluru) Implement and manage the delivery of cloud infrastructure services (AWS and GCP) including IaaS, PaaS and SaaS offerings, migration of on-premises datacenters into AWS and Google cloud platform Transformation of network services to SaaS services, implementation of cyber security tools, IAM and PAM tools, service management and monitoring tools, migration and management of Atlassian products across APAC, EU and Americas region Lead a diverse team cloud technology & application support experts including L2 associates, SMEs, tech Leads across multiple geographical locations Manage multiple deliverables aligned with the technology roadmap and strategy Collaborated with customer CXOs, IT Directors to identify requirements, on board new services, manage expectations and resolve issues, resulting in improved client relationshipsSignificant Achievements• Business Development – Transformation of on-premises DC to AWS platform bringing in additional revenue worth $250K in FY25• Successfully executed Annual DR process across the Europe region comprising of 1400 servers and 300+ applications with 95% success

Education

• NIIT

  Diploma NIIT

  2001 — 2003

• Bangalore University

  Bachelor of Science (BSc)

  2000 — 2003