Karthik Narayan

About Karthik Narayan

I am an accomplished professional delivering over 11 years of career success in Service Delivery Management, Incident (critical)/Problem Management, Infrastructure Management.My dexterity lies in Critical incident management, Problem Management, Documenting & Root Cause Analysis; managed unplanned interruptions, malfunctions, and quality reductions by integrating with change management. Demonstrated excellence in setting up the necessary IT governance in the organization to support the definition and implementation of revised Service Management processes for new /proposed services. Over the time, I have proved my excellence in overseeing ITIL Processes including Service Level Management, Incident, Problem, & Change Management with basic understanding around other service management services.

Experience

1. Service Management Specialist

   Accenture

   Sep 2021 — Present · Bengaluru, IN

   Liaised with relevant technical teams and drove incidents to resolutions occurred post the Datacenter Migration as part of Hyper-care Governance lead.Driving operations of IT Infrastructure i.e. approx. + physical Servers Virtual servers) Cooperated with Project lead/Service delivery manager as a Project management office executive and managed day to day responsibilities of the project with 150+ associatesReceived multiple appreciations from both external clients & internal managements in efficient handling of MIM/Problem Management responsibilitiesPromoted to SME by management to assist colleagues in daily operations & imparted training to new Incident Mangers/Problem Managers Constant interaction with Talent acquisition/Hiring Team, Technical Team Leads & client for discussing project resource requirement & assisting in fulfilling themWorked on key activities such as daily, weekly and monthly reports, tracking and updating project metrics, preparing client review decks

Education

• Sir M Visvesvaraya Institute Of Technology

  Bachelor of Engineering (B.E.), Telecommunications Engineering

  2009 — 2012

• Indian Institute of Management Bangalore

  General management Programme for IT executives, Business Administration and Management, General

  2020 — 2021

Skills

• Microsoft Office
• Management