Karthik M

About Karthik M

Hands-on experience in Handling L1,L2 tickets as per SLA L1,L2 Network…

Experience

1. Infrastructure Specialist

   Altrocks Tech

   Mar 2024 — Present

   Azure migration and storage admin resourcesMigration Projects: Led data transfers, platform upgrades, and system integrations, ensuring data integrity.Google Workspace: Administered and managed Google Workspace environments, handling user accounts and configurations.Kaseya Admin: Managed Kaseya tools for endpoint management, automation, and system monitoring.Crowdstrike Admin: Administered Crowdstrike for endpoint protection, ensuring security and compliance across systems.Nexus AI Implementation: Contributed to the implementation of AI-based solutions in Nexus, improving system performance and automation.Windows Patch Management: Led global patch management for Windows systems, ensuring timely updates and security compliance for all users.MFA Global Enabling: Managed the global rollout and configuration of Multi-Factor Authentication (MFA) for enhanced security.Zscaler Knowledge (ZAP and ZIP L2): Administered Zscaler ZAP and ZIP L2 for secure internet access and optimized network performance.Critical Vulnerability Management: Handled critical vulnerabilities by promptly addressing security risks and ensuring system resilience.SOP Creation: Developed Standard Operating Procedures (SOPs) to streamline processes and ensure consistent operations.MOM (Minutes of Meeting): Prepared and documented Minutes of Meeting (MOM) to ensure clear communication and follow-up on action items.

Education

• SPK GEMS Schools

  SSLC

  2008 — 2010

• NPR

  Diploma

  2012 — 2015

• Saveetha School of Engineering

  BE

  2012 — 2016