Karthik Bheri

About Karthik Bheri

I am a Quality Analyst specializing in the review and evaluation of content moderation decisions made by human reviewers. I possess a deep understanding of content moderation policies and guidelines, enabling me to effectively identify and address inconsistencies, biases, and inaccuracies in human reviewer decisions. Proven experience in identifying and mitigating bias, ensuring accuracy, and optimizing the performance of content moderation teams across diverse content types and platforms.In my previous role as a Tier 3 - Root cause specialist, I developed exceptional customer empathy and problem-solving skills while handling complex and escalated customer issues, processing refunds, handling complaints, and sensitive customer inquiries. This deep understanding of customer needs and pain points informs my approach to quality assurance, ensuring that AI-powered moderation systems not only meet technical standards but also prioritize user experience and ethical considerations.Skilled in Customer Relationship Management (CRM), Root Cause Analysis, Customer Engagement, Problem Management, and Customer Follow-up.I am also familiar using [ Salesforce, Jira, Zendesk, Customer experience tools ]

Experience

1. Quality Assurance Analyst

   埃森哲

   Jan 2022 — Present · Hyderabad, IN

Education

• Osmania University

  BCom - Bachelor of Commerce, B.com computers

  2016 — 2019