Karthik Avala
Technical Support Analyst @Tata Consultancy Services
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WORK HISTORY
Technical Support Analyst @Tata Consultancy Services
EDUCATION
Aditya College Of Engineering & Technology
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Government Polytechnic College
Diploma of Education, Electrical and Electronics Engineering
ABOUT KARTHIK AVALA
Technical Support Analyst at TCS with experience in application support, IT service management, and business analysis within enterprise CRM environments. Skilled in Incident, Problem, and Change Management using ServiceNow, with hands-on experience in Amdocs Clarify CRM, Java, Oracle, and WebLogic. Proven in root cause analysis, solution design documentation, and automating reports to improve operational efficiency. Azure AZ-900 and ServiceNow ITSM certified, with strong stakeholder communication and production support expertise.
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