Karthi Sivapalan

Deskside Support Engineer @7IM

Providing first and second line support of the IT infrastructure to 7IM staff, and to other third-party suppliers and clients where applicable. • Setting up new starter by creating account using PowerShell and cloning the access from another user. Providing access to Azure licenses and financial applications which are required for the role. • Providing access to mailboxes and distribution groups through AD security groups, PowerShell and 365 EMC. • Using Mimecast to release emails, checking URL protection, profile groups with impersonation policy and email tracing. • Managing stock levels for hardware, accessories, peripherals and placing orders through Amazon. • Creating telephone extensions through Scala admin portal. • Involved in setting up Azure Virtual Desktop for the customers to remote onto the machines. • Using JIRA to triage incidents and requests. • Processing leavers by disabling accounts, removing access, converting to shared mailbox, revoking financial applications, and reclaiming hardware. • Building laptops using PXE Boot for new starters and hardware refresh projects. • Setting up new starter inductions. • Creating an application deployment through SCCM.