Karthickayan Sundar

About Karthickayan Sundar

I am a proactive and achievement-oriented professional offering over 21 years of rich & extensive experience in Corporate Banking/ Trade Finance. Strategic Leader & Planner with consistent record of identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability. Innovative Manager with skills of building and maintaining healthy business relations with high net-worth and corporate clients and ensuring high client satisfaction matrices by achieving delivery & service quality norms. In-depth understanding of all processes connected with Banking industry including obligations & guidelines. I administered all Trade Finance Products including Letters of Credit (L/C), Documentary Collections, Reimbursements, Guarantees and Trade Loans (Refinance / Discounting). Well-organized with a record of assisting management to achieve measurable performance improvements through requirements definition and transparent reporting and focus on leveraging technology for business process improvements. Distinguished capacities in providing in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning & decision-making.

Experience

1. Dgm - Trade Finance

   IBM

   Jan 2023 — Present · Chennai, IN

   In Transition Phase: • Plan, monitor and manage the knowledge capture exercise with inputs from onshore team. Critical activities to plan and monitor include Training approach, Training material incl transaction samples, Training logistics, Core team and Progress reviews• Effective liaison with Client Regional Manager and onsite SME as applicable.• Report alerts, flags and/or need for support in a timely and comprehensive manner.In Production/BAU Phase: • Perform SOP Change Need Analysis (CNA) on an ongoing basis with inputs from Team Leader, Trainer, Client Teams.• Solicit and capture SOP CNA on a regular basis through Operations committees, Continuous Improvement (CI) committees and Complex Transactions resolution.• Overall responsibility of the quality and timeliness of delivery of Procedures & Reference Material.• Responsible for Key Performance Indicators (KPI) on Quality/ Customer Complaints and Financial loss (SLA) performance of reporting territories.• Organize and lead performance reviews and action plans.• Perform Operational Controls as assigned by the client.• Lead Trainings for Staff including Team Leaders.• Identify areas of continuous improvement/ productivity gains through a comprehensive review of the set up for reporting territories.• Identify & Drive automation project, & Implementation of Tactical Tools to improve Quality of Operations.

Education

• Anna University

  MBA

  2002 — 2004

• Project Management Institute

  PMP

  2022 — 2028

• Bharathidasan University, Tiruchirappalli

  BCA

  1999 — 2002

• CIMA

  CGMA, ACMA

• Project Management Institute

  PMP