Karthick Thavamani

About Karthick Thavamani

Specialties- Content development - Project Management - Time Management -…

Experience

1. Sr Team Lead

   Aptara

   Jan 2012 — Present · Trivandrum, IN

   Operational control of activities in order to achieve optimal performance. Motivate and influence personnel to work as a cohesive and productive team focused on achieving project/team objectives and targets.• Implemented a manpower and equipment (operational) resource plan to meet project deliverable and schedule.• Achieved higher customer satisfaction levels by commanding required output from team members.• Stream lining Customer service level tracking and billing.• Customer issue escalation and response.• Conferences to resolve customer problems and maintain customer confidence• Contributed significantly in improvement of Key Performance Areas to be voted as the one of the best and most favored vendor’s• Core responsibility involves managing relationships with senior decision makers in the account, managing revenue and growth objectives, being accountable for customer and employer satisfaction• Developed all necessary tools and applications and successfully implemented XML workflow for both Journals and Books for all customers• Developed and implemented various conversion tools based on SGML / HTML / XHTML / XML / Images / DTD• The above tools and applications were customized and implemented for million dollars customers customer expectation.

Skills

• Outsourcing
• Publishing
• Program Management
• Operations Management
• Service Delivery
• Leadership
• Process Improvement
• Team Management
• Vendor Management
• Change Management
• Management
• Project Management
• Business Development