Karthick Raja S
In search of new opportunities || Proficient in Advance Excel, SQL, Power-BI, Tableau || Data Analytical
- Role
- Senior Representative at Concentrix
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Karthick Raja S
As a passionate data enthusiast, I have honed my skills in SQL and Excel through various…
Experience
Senior Representative
Feb 2022 — Present · Bengaluru, IN
Built and managed Excel-based reports for operational KPIs including CSAT, NPS, AHT, and NFTR.Developed Power BI dashboards for performance tracking at agent and process levels.Collaborated with internal teams to interpret and improve business metrics.Recognized as \"Rockstar Advisor\" for top-tier CSAT/NPS performance.Automated dashboards to reduce manual tracking effort by 30%.
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