Karthick Raja Ariyazhagu
Operations Support Agent @AllianceOne
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WORK HISTORY
Operations Support Agent @AllianceOne
Analyzed 500+ monthly court order cases using work sampling, cycle-time analysis, and root cause analysis to identify handoff defects andprocessing delays, reducing rework by 13% through improved first-pass execution.– Standardized system-of-record data and compliance documentation while monitoring SLA adherence and backlog trends via Excel-based trackers,reducing escalation resolution time by 16% and strengthening audit readiness.– Optimized task sequencing and workload distribution by analyzing handling times and queue behavior, aligning with operations andcross-functional teams to drive changes that raised first-contact resolution to 70% while sustaining 92% customer satisfaction.• Contributed to the development of a supplier sustainability and compliance framework using Lean Six Sigma principles, increasing compliance visibility by 90% and supporting standardized reporting across suppliers.
EDUCATION
Madras Institute of Technology
Bachelor of Engineering, Automobile Engineering
PSG Institute of Management
Master of Business Administration - MBA, General Studies
The University of Toledo
Master of Business Administration - MBA, Operations and Supply Chain Management
SRV Matriculation Higher Secondary School Samayapuram
6th Grade - 12th Grade, Biology Maths Physics Chemistry
ABOUT KARTHICK RAJA ARIYAZHAGU
Driven by a passion for operational excellence, I bring a strong academic foundation and practical experience in Operations and Supply Chain Management backed by an MBA and a proven record of delivering measurable business impact. Skilled in Lean Six Sigma, SAP, GAMS, and advanced analytics tools, I excel at developing data-driven solutions that optimize supply chains and streamline processes.Key Achievements:• Reduced logistics costs by 25% and delivery times by 30% through optimized vehicle routing.• Improved supplier delivery performance from 82% to 94% and achieved up to 12% procurement savings.• Lowered inventory holding costs by 15% and reduced stock shortages by 30% using JIT practices.Core Competencies: Supply Chain Optimization | Lean Six Sigma | Vendor & Procurement Management | Logistics & Fleet Operations | Inventory Control | ERP (SAP, GAMS, Arena)| Data Analytics (Tableau)I am actively seeking full-time opportunities where I can apply my expertise to drive operational excellence and contribute to organizational growth. Let\'s connect to explore how I can add value to your team.
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