Karthick Kumar
Customer Success Manager at Freshworks
- Role
- Customer Success Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Karthick Kumar
With over 7+ years of professional experience, I contribute to enhancing customer success…
Experience
Customer Success Manager
Jul 2022 — Present · Chennai, IN
Managing a portfolio of 70+ SMB, midmarket, commercial and Enterprise customers with a balanced split of Customer experience software (Freshdesk, Freshchat, contact centre). Understanding customers\' goals and ensuring they attained with periodic business reviews and building Success PlansCustomer retention and Churn mitigation are the key responsibilities.Region handled - Sothern Europe
Education
Hindusthan College Of Arts And Science
Bachelor of Business Administration - BBA
2013 — 2016
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