Karthic Ramamurthy Sankaran

About Karthic Ramamurthy Sankaran

With over 28 years of experience in technology leadership, I have navigated the evolving landscapes of crisis management, process excellence, and the forefront of AI-driven innovation. My professional journey has been shaped by a passion for transforming challenges into opportunities and delivering measurable business results at scale.As a Delivery Leader, I\'ve managed portfolios exceeding $1.5B, coordinated the delivery of over 1.5 million hours annually, and consistently maintained a 100%\"Green\" project health status. By championing an AI-First approach and scaling DevOps across more than engineers, I have been able to accelerate operational efficiency, reduce time-to-market, and drive notable improvements in profitability. These efforts have translated into over $2M in cost benefits annually, a 22% CAGR in services revenue, and an 18% improvement in operating margins year-over-year.My early career was defined by leading high-stakes recoveries, including the turnaround of a $17M technology upgrade in Singapore that was 18 months delayed. Through a meticulous, phased recovery strategy, I not only guided the project to a successful Go-Live but also restored vital client confidence, solidifying my reputation as a leader adept at transforming setbacks into successes.As Services Quality Assurance Director for India, I pioneered the deployment of a Risk-Based Delivery Governance Framework spanning 120+ engagements, leading to a 45% reduction in high-severity incidents and a 30% boost in on-time delivery. My drive for operational excellence helped achieve CMMI Level 3 and ISO/IEC certifications within a year, resulting in substantial annual savings.The most exciting chapter of my journey is my work in AI and Cloud leadership. I designed and led the Microsoft Industry Solutions Delivery Agentic AI Infusion framework, democratizing AI adoption by empowering project managers with AI-powered tools and prompt libraries. Initiatives such as deploying the Delivery Agent platform and advocating for GitHub Copilot across 30+ projects resulted in substantial efficiency gains, including a 16% reduction in development effort and 17.75% engineering effort savings.My leadership in AI program delivery for major clients like Walmart and Estee Lauder has driven over $18M in renewal business and a 28% margin improvement. I am committed to building high-performing teams, pioneering emerging tech, and consistently delivering value for clients and organizations worldwide.

Experience

1. Senior Service Delivery Manager

   Microsoft

   Jan 2021 — Present · Hyderabad, IN

   Led a $1.5B+ portfolio, managing over 200 projects and delivering 1.5M+ hours annually while maintaining 100% “Green” status. • Championed DevOps adoption for engineers, reducing lead-to-release cycle time by 60% and increasing deployment frequency by 4×. • Spearheaded the “AI-First Delivery” initiative, automating 75% of regression testing, resulting in $2M+ annual cost benefits.

Education

• Indian School of Business

  Executive Leadership Program, Organizational Leadership

• Coimbatore Institute of Technology

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

• Coimbatore Institute of Technology

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  1993 — 1997