Kartheek Dasari
IT Support Specialist @Tata Consultancy Services
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WORK HISTORY
IT Support Specialist @Tata Consultancy Services
Bengaluru, IN
Dedicated IT Support Specialist with 3 years of experience in troubleshooting technical issues and managing incidents from initiation to resolution. Started career with a strong foundation in service desk operations, progressively handling complex user issues, improving service delivery, and ensuring high customer satisfaction in enterprise environments
EDUCATION
JNTU Anantapur
Bachelor of Technology - BTech, Electrical and Electronics Engineering
ABOUT KARTHEEK DASARI
IT professional With 3.5years of experience in incident management and using ServiceNow, you handle IT incidents by logging, prioritizing, and resolving them. You work with teams to fix issues quickly and track progress using ServiceNow. You also help identify the causes of problems and work on improvements, ensuring service quality and meeting SLAs. performance
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