Karter Nelson

About Karter Nelson

Driven Mortgage Servicing Professional with over 15 years of experience with excellent management skills and a track record of setting and meeting ambitious goals in the mortgage and financial services industry. Experienced leader with a strong background in front to back end mortgage servicing, departmental operational management, vendor/client oversight, process development, project and staff- management, and organizational leadership.

Experience

1. Supervisor, Loan Boarding

   Select Portfolio Servicing

   Apr 2021 — Present · Salt Lake City, UT, US

   The Supervisor, Data Conversion is responsible for managing the Loan Data team to ensure that client expectations are met, as it relates to loan boarding and data conversion.Manage the file review process within department timeline and quality guidelines. Create and maintain exception reports to ensure full compliance with department policies and procedures.Directly manage and motivate team members to ensure that the team\'s performance metrics are met and daily workflows are completed on time. Active team management will include quality audits, side-by-sides, and regular one-on-one meetings.Serve as central point of contact for clients and vendors to resolve any issues. Assist in the resolution of boarding issues with newly activated loans. Manage and maintain controls to mitigate operational risks and guarantee best practices.

Education

• Salt Lake Community College

  Associate's degree, Applied Science

  2003 — 2006

• Copper Hills High School

  3.5

  1999 — 2001

Skills

• Outlook
• Microsoft Excel
• Customer Service
• Loss Mitigation
• Account Management
• Team Leadership
• Litigation
• Real Estate
• Microsoft Office
• Legal Compliance
• Mortgage Industry