Karsten Johnson
Service Engineer 2 @ Microsoft | IT Problem Solver, Project Manager
- Role
- Service Engineer 2 at Microsoft
- Location
- West Fargo, ND, US
- LinkedIn followers
- 500 followers
About Karsten Johnson
At Microsoft, I contribute to optimizing and supporting Dynamics 365 Finance & Operations as a Service Engineer 2, building on over six years of experience in technical support and business process management. My expertise encompasses Microsoft Azure, Azure Active Directory, and Business Process Management, enabling seamless operations and customer-focused solutions. By collaborating with teams, I help drive efficient workflows and provide scalable, innovative solutions for complex technical challenges. Previously, as a Senior Support Engineer at Microsoft, I led the Dynamics 365 Finance GCC and GCC-H support team, refined analytics processes, and supported delivery partners with technical expertise. My approach centers on curiosity-driven learning and continuous improvement, ensuring systems function effectively to meet customer and organizational goals. Through a commitment to collaboration, feedback, and technical excellence, I aim to empower teams and enhance operational efficiency.
Experience
Service Engineer 2
Oct 2024 — Present · Fargo, ND, US
Education
Minnesota State Community and Technical College
AAS, Information Technology
2002 — 2005
Western Governors University
Bachelor of Science Information Technology, Network Administration
2015 — 2017
Skills
- Team Leadership
- Information Technology
- Printers
- Active Directory
- Windows Server
- Hardware
- Computer Hardware
- Domain Name System (Dns)
- Video
- Account Management
- Change Management
- Strategic Planning
- Operating Systems
- Troubleshooting
- Software Documentation
- Social Media
- Security
- Management
- Team Building
- Windows
- Social Networking
- Marketing
- Routers
- Vmware
- Network Administration
- Project Management
- Audio-Visual Production
- Networking
- Hp
- IT Management
- Cisco Systems Products
- Microsoft Exchange
- Technical Support
- Software Installation
- Windows 7
- Leadership
- Help Desk Support
- Customer Service
- Sharepoint
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.