Karsten Heppler
Manager, Airport Customer Experience American Airlines | LAS
- Role
- Manager, Airport Customer Experience at American Airlines
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Karsten Heppler
At American Airlines, my focus as Manager, Airport Customer Experience is on leadership and station process improvements. Strategic thinking and data-driven decision-making are at the core of our approach to elevating performance and compliance.My role is to develop Customer Service Managers and enhance our operations, which includes oversight of baggage handling systems and iterative process enhancements. With the help of my team, we ensure accountability and adhere to high standards, continually seeking feedback to refine our practices. It\'s through this commitment to excellence and collaboration that we strengthen our operations and deliver exceptional service.
Experience
Manager, Airport Customer Experience
May 2025 — Present · Las Vegas, NV, US
Education
Western Michigan University
Pilot/Aviation/Airway Management and Operations
2014 — 2017
Northern Michigan University
Business
2012 — 2013
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