Karshit Bhargava

About Karshit Bhargava

I am a Customer Success, Business Development, and Product Operations professional with extensive experience in the IT and E-Commerce space, specializing in Magento and Shopify–based products and integrations.My career spans end-to-end product ownership, including pre-sales, merchant onboarding, integrations, support, and lifecycle management. I’ve worked on product launches, marketplace and partnership onboarding, and growth initiatives that improved product visibility, adoption, and customer satisfaction.I’ve led and trained teams, built scalable sales and support workflows, and acted as a bridge between customers, engineering, and leadership to drive continuous product improvement. I’ve also acquired new business across modern e-commerce and AI-driven solutions.I enjoy roles that combine strategy, communication, collaboration, and customer-centric execution, with a strong focus on building scalable products and long-term customer relationships.#CustomerSuccess #Ecommerce #Magento #Shopify #ProductManagement #BusinessDevelopment #Sales #ProjectManagement

Experience

1. Customer Success Manager

   Threecolts

   Jul 2024 — Present · Lucknow, IN

   As a Customer Success Manager at Threecolts, I play a pivotal role in driving customer satisfaction, retention, and business growth. My responsibilities span across four key areas:Customer Sales Management: Partnering closely with the sales team to identify client needs, optimize onboarding, and drive seamless renewals, upsells, and expansion opportunities.Customer Support Leadership: Leading the support function to deliver prompt, high-quality resolutions, maintain strong CSAT scores, and continuously improve the overall customer experience.Service-Based Project Management: Managing service implementation projects end-to-end by coordinating with clients, technical teams, and internal stakeholders to ensure timely delivery aligned with business objectives.Shopify App & Marketplace Integrations: Owning and managing a Shopify application integrated with major marketplaces such as eBay and Walmart, overseeing merchant onboarding, integrations, issue resolution, and ongoing optimization to ensure smooth multi-channel selling experiences.This role has strengthened my expertise in client relationship management, cross-functional collaboration, and data-driven decision-making, enabling me to consistently deliver long-term customer value and product success.

Education

• City Montessori School

  Intermediate & High School

  1994 — 2003

• Amity University

  Master of Business Administration - MBA, Marketing and Information Technology

  2008 — 2010

• COER University

  Bachelor's degree, Electronics and Telecommunications

  2004 — 2008