Karrington Evans
Cybersecurity Graduate Student | Product Support Analyst
- Role
- Product Support Analyst at Bullhorn
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Karrington Evans
Recently graduated with a Master of Science in Cybersecurity at North Carolina…
Experience
Product Support Analyst
Mar 2025 — Present
Resolving customer issues efficiently and gathering key details to understand and address challenges• Partnering with customers to identify technical issues and minimize business impact• Using product knowledge and empathy to resolve issues quickly while preventing future problems• Applying independent judgment to solve complex issues, escalating when necessary• Maintaining proactive communication with customers, providing updates and ensuring commitments are met• Contributing to the Bullhorn knowledge base by creating and updating articles to share troubleshooting insights• Meeting performance metrics, maintaining high standards for customer and team support
Education
East Carolina University
Bachelor of Science - BS, Management Information Systems
North Carolina Agricultural and Technical State University
Master of Science - MS, Cybersecurity
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