Karpagam Sivakumar
Customer Service Analyst specializing in Trade Finance and Operations (transaction monitoring)
- Role
- Customer Service and Operations Analyst at Wipro
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Karpagam Sivakumar
As a graduate of VELS University with a Master of Business Administration in Human…
Experience
Customer Service and Operations Analyst
Jul 2022 — Present · Chennai, IN
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services information. Providing Trade Loan for Collection, Letter credit and open account. Checking the document provided by the customer for the compliance check. The compliance check is done for the document and sent to AML team for the further process. Loan availability check is done as per the spreadsheet provided by the Branch (collection) For the open account the RM provides the trade facility agreement as per that loan is provided to the open account customer. For Letter of credit the compliance check is done after that the entry is given into system after that payment team will release the loan. Loan repayment is also done for the customer as per the maturity date provided at the time of providing loan. Checking transactions that fulfill the daily working capital requirement of specific clients that enter into a contractual agreement with the bank. Advancing Loans after proper credit checks and maintaining detailed records bound to specific clients. Checking SLA on day to day basics. Performing analysis on client\'s end to end involvement in relation to their business and in relation to their use of our trade products. Gathering data on client\'s mode of business and creating a profile on each and every individual customer in order to create a database that would in turn minimize risk and also give us an in-depth understanding of customer needs. Forecasting volumes based on previous data in order to have a model on possible distribution of excess company resources among various teams. Handled high value transactions with accuracy. Timely action on any queries from customer/other banks
Education
VELS University
Master of Business Administration - MBA
2019 — 2021
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