Karoon Barmaki
Senior Technical Writer at ServiceNow. Specializing in Delivering Audience-Focused Documentation, Technical Partnerships, & Customer Success.
- Role
- Senior Technical Writer at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Karoon Barmaki
Collaborative and analytical professional with 5+ years of experience driving technical content strategy; expertise in Technical Collaboration, Audience Research and Analysis, Customer Advocacy, and Process Improvement. Proven skills as an excellent writer and a technical team member who can organize information logically and write clearly, concisely, accurately, and quickly to deliver high-quality end-user documentation. Propose changes to improve process and quality to improve the customer experience and demonstrate relentless pursuit in hunting down the information needed to complete projects. Drive people strategy across workplace environments, including employee development, organizational change, and innovation with the primary focus of enabling people to accomplish amazing things. Well-known for ability to understand and use data to inform strategic decisions, including audience insights, software trends, content performance benchmarks, and customer listening. Bi-lingual (English/Farsi) communicator and practiced influencer can collaborate across functional areas.
Experience
Senior Technical Writer
Apr 2023 — Present · San Diego, CA, US
Education
California State University San Marcos
Bachelor of Arts - BA, Communication, General
2010
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