Karoline Silva
Customer Service Representative @Soufflet Malt
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WORK HISTORY
Customer Service Representative @Soufflet Malt
Founded in 1995, Country Malt Group operates 13 distribution centers, located thoughtfully across North America, that provide brewers and distillers greater access to high-quality malt products and a deep connection to the malt industryMy routine consists of assisting clients from the United States and Canada, helping them with placing purchase orders in the system (Microsoft Dynamics 365), and tracking orders. I also handle customer inquiries to resolve issues and propose solutions, along with other activities related to customer service.Currently, I work in a highly dynamic environment that requires a high level of organization and priority management from me. The daily volume of orders is considerable, so attention to detail is crucial as each order has its own specifications and must be handled to ensure customer satisfaction. Additionally, I have the opportunity to apply my communication skills as I interact with different customers every day and work collaboratively with the team to enhance the productivity level of the customer service department.I\'m excited to share that I recently received positive feedback regarding my performance metrics. Specifically, I was commended for my impressive numbers in order entries and call handling. Currently, I maintain an outstanding order entry accuracy rate of 99.4%. I\'m passionate about delivering results and continually improving efficiency in my role!
EDUCATION
Faculdade de Tecnologia Termomecanica
Technologist in Food
FASB - Faculdade São Bernardo
Bachelor of Engineering
ABOUT KAROLINE SILVA
Hello, welcome to my profile! I am a professional with over 10 years of experience in technical sales for leading Brazilian and multinational raw material distributors, focusing on selling raw materials to industries such as food and beverages, Personal Care, Pet Care, Household. I have a degree in Chemical Engineering and Food Technology, and it was in the latter that I had my first contact with the fantastic world of raw materials and their various application possibilities, and since then, I have never left this market. Throughout these years, I have developed some skills that I consider fundamental for carrying out my work- As a strategic marketing and new business development intern, I learned how to interpret the movements of the main competitors and create strategic plans to maintain established contracts with clients, thus protecting sales, as well as more effective ways of prospecting new clients and business- As an Inside Sales Representative and Sales Representative, I learned how to build solid and lasting relationships with clients, provide excellent customer service, create memorable product presentations, and solve problems effectively and quickly. What makes my work special is the opportunity to help clients develop products that meet diverse consumer needs. Whether in the food or cosmetics industry, my focus is always on selecting the best raw materials, taking into consideration the size of the client\'s project, the estimated budget for development, and offering the best technical support to these clients after the sale. My job is to understand the product the client wants to develop and make that development possible through the supply of raw materials. Canada has come to start a new chapter in my personal and professional life. I have always had a great aptitude for learning new languages and I understood that 2022 would be the perfect year to dedicate myself to my immigration process. Comfort zone definitely does not belong in my vocabulary, and today, in addition to staying in constant contact with English, I have also been looking for opportunities to continue my career as a Sales Representative in the country. The challenge is much greater, but my ability to adapt to the new keeps me persisting on this journey. I invite you to get to know me better! I am providing my email here in case you would like to schedule a conversation: k••••••••@gmail.com. I would be delighted to exchange experiences. Thank you in advance for your attention, and I am available for any questions!
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