Karolina Kaleta
Senior Enterprise Customer Success Manager - Whitelabel @Instacart
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WORK HISTORY
Senior Enterprise Customer Success Manager - Whitelabel @Instacart
Toronto, ON, CA
I partner with strategic retail clients to maximize their success with Instacart\'s Whitelabel Ecommerce solutions, driving growth and innovation.My role involves:• Leading strategic planning for a portfolio of key retail partnerships• Analyzing performance data to identify growth opportunities• Collaborating across teams (Business Development, Product, Data Science) to deliver solutions• Creating compelling presentations and materials that showcase our platform\'s value• Continuously refining our customer success methodologies in a fast-evolving market
EDUCATION
Coursera
UX/UI Design
York University
Bachelor of Arts (B.A.), Political Science and Government
Humber College
Project Management Certificate, Project Management
George Brown Polytechnic Continuing Education
Digital Marketing
University of Victoria
Explore French Program, French Language and Literature
SKILLS
ABOUT KAROLINA KALETA
Customer-focused and results-oriented Customer Success Manager, passionate about building strong client relationships and driving long-term value for both customers and businesses. My experience spans working with cross-functional teams at innovative companies, including Instacart, where I’ve helped clients unlock product value, solve challenges, and achieve meaningful outcomes.I excel at leveraging data and analytics to identify opportunities for customer growth and engagement, while always keeping the customer experience at the forefront. Whether it’s onboarding new clients, driving adoption, or resolving complex issues, I bring a strategic, proactive, and solution-oriented approach to every interaction.
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