Karolina Kusnierz
Customer Service Representative specializing in Accounts Management and Taxpayer Services.
- Role
- Customer Service Representative at Internal Revenue Service
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Karolina Kusnierz
Detail-oriented professional with 10+ years of progressive experience in management…
Experience
Customer Service Representative
Oct 2019 — Present · Holtsville, NY, US
Your first point of contact for account-related issues on the Practitioner Priority Service. Certified to handle practitioners\' accounts questions. Mainly over-the-phone technical assistance to individuals, third party representatives, CPAs, practitioners, attorneys, who possess a professional understanding. Assisting with tax payer services such as transcript requests, account issues, addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities. Providing full explanations to specific inquiries initiated by the individuals, generated by notices, or internally generated assignments. Responding to taxpayer correspondence and other inquiries regarding a variety of tax returns, related schedules, and other documentation to resolve tax processing problems, adjust taxpayer accounts, prepare for manual refunds, perform credit transfers, and compute tax, penalty, and interest.
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