Karolina Elizondo

About Karolina Elizondo

TLDR: I move organizations in the right direction.Senior Quality and Project Manager with 15+ years of experience delivering complex technology, software, energy, and telecommunications projects across the U.S. and Latin America. I specialize in leading full delivery lifecycles under Agile frameworks, aligning technical teams and executive leadership to achieve strategic objectives.I have strong expertise in planning, forecasting, risk management, governance, and quality assurance, with a proven track record in 24/7 operational and highly regulated environments. My career at Encora and Grupo ICE includes leading distributed teams, driving large-scale modernization and digital transformation initiatives, and supporting innovation, and international cooperation efforts.I am passionate about advancing accessible and equitable development in LATAM through digital transformation, innovation, and strategic data management.Expertise: Project & Program Management | Digital Transformation | Software Delivery | Strategy & Governance | Energy & Telecom | Risk & Quality Management | Agile Leadership | Stakeholder Engagement | Innovation & Modernization

Experience

1. Senior Reviewer (Quality Assurance and Testing)

   Handshake

   Dec 2025 — Present

   Ensured the quality, accuracy, and relevance of deliverables within my area of expertise through a meticulous and detail-oriented evaluation process.* Designed and structured evaluation tasks to test model accuracy, robustness, and agent readiness.* Applied consistent rubric-based evaluation criteria across diverse real-world scenarios to assess output quality and reliability.* Identified and flagged ambiguous outputs and guideline gaps, escalating issues when clarification or improvements were required.* Mentored junior reviewers and supported team alignment on evolving evaluation standards and best practices.

Education

• Universidad de Costa Rica UCR

  Master's degree, Computer Science and Information Technology

  2000 — 2006

• Universidad Nacional de Educación a Distancia (UNED)

  Master’s Degree, Management and International Negotiations.

• Universidad de Costa Rica UCR

  Bachelor's degree, Computer Science

Skills

• Java
• Oracle
• Test Planning
• Software Engineering
• Selenium
• Subversion
• Mysql
• C++
• Sql
• Linux
• Quality Assurance
• Web Applications
• Microsoft Sql Server
• Databases
• Test Cases
• Test Automation
• Bugzilla
• Testing
• Operating Systems