Karneeswaran Kumaresh

About Karneeswaran Kumaresh

With over 18 years of experience in the service industry, I lead the after-sales and…

Experience

1. Head - Service Support

   Messer Cutting Systems India

   Apr 2023 — Present · Coimbatore, IN

   Implemented Post Sales CRM with Process Automations.• Reduced costs, optimized resource allocation, and improved efficiency in managingprojects.• Managed budgets effectively, achieving financial objectives while maintaining strictcontrol over expenditures• Reviewed and analyzed reports, records and directives to obtain data required forplanning department activities• Improved FTR from 69% to 78.2% in 12 months by enhancing training agents, smartallocation and Digital Service Strategies.• Achieved 82% CSI through Implementing process automated tool• Led cross-functional teams to achieve project milestones and deliver high-quality results.• Established strong relationships with clients and stakeholders, ensuring long-termpartnerships and repeated business.• Implemented and developed operational standards, policies and procedures meetingISO Standards.• Introduced daily dashboard for Complaints, Satisfaction, Escalation, SLA target vs actualthough BI integration• Reduced Warranty cost from 0.47 to 0.34% against overall Sales value through ContinuousImprovement & Sig Sigma approach.• Established Defective Return Management process for repair and given inputs toManagement for Improvement and reduced warranty failures rates.• Achieved 24% Customer retention by process automated retention & recapture processapproach with accuracy and efficiency.• Achieved 115% Spares revenue by introducing Life Cycle Management techniques fornon-touched customers.• Made automated process for maintaining customers, resource and masters• Achieved 100% Vendor ROI by completing and integrating SWOT analysis with accuracyand efficiency.• Imparted knowledge articles within the tool and reduced MTTR from 9hrs to 6.4Hrs within 3Months• Collaborated with team of 5 and developed Essential and critical spares for each modeland made SOP• Used BPMN2.0, Viseo and made 39 SOPs for After Sales & Service processes

Education

• KINGS MAT HR SEC SCHOOL

  H.S.C, Computer Science

  1996 — 2003

• GSES

  PV Grid Connected System Design, Solar Energy Technology/Technician

  2018 — 2019

• Anna University Chennai

  Bachelor's Degree, B.E AUTOMOBILE ENGG

  2003 — 2007

• Symbiosis Institute of Management Studies

  Master's Degree, PGDBA (PRODUCTION & OPERATIONS MANAGEMENT)

  2012 — 2014

Skills

• Manufacturing
• Magnetic Engine Innovaton
• Sales Operations
• Engineering
• Business Planning
• Operations Management
• Management
• Key Account Management
• Braking Systems
• Expert in Ms Excel
• Team Management
• Vehicle and Engine Testing
• Business Development
• Autocad
• Secondary Batteries
• Negotiation
• Ic Engines
• Business Strategy
• Product Development
• Embedded Systems
• Solar Power
• Automotive
• New Business Development