Karna Desai
Technical Account Engineer @Onemind Services LLC
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WORK HISTORY
Technical Account Engineer @Onemind Services LLC
Proactively monitor network devices, servers, and data centre infrastructure to ensure optimal performance and uptime.• Identify, troubleshoot, and escalate network issues to relevant technical teams for timely resolution.• Utilize network monitoring tools and dashboards to track system health and connectivity.• Maintain accurate incident logs and provide detailed reports on network performance and outages.• Collaborate with cross-functional teams to ensure network stability and continuous service improvement.
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Engineering
Griffith College Dublin
Postgraduate Degree, Computing science
ABOUT KARNA DESAI
A System Administration and Technical Support professional with a Postgraduate degree in Computing Science and over 1 year of experience, I excel in resolving O365, Network, Active Directory, VPN, and user account setup issues. I also install and configure operating systems, software, and applications for optimal performance. During my tenure at Cogent, I managed technical customer service support, achieving high performance metrics and Quality Assurance audits. I am proficient in various programming languages and tools, including HTML, CSS, SQL, Jira, C, Java, JavaScript, R, Tableau.Net, ServiceNow, and Remedy. I hold certifications in Data Science: R Basic and Cloud Computing with Amazon Web Services.I have a strong track record in creating detailed documentation for engineering consumption and client use, as well as conducting systematic investigations to provide root cause analysis.
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