Karna Saudagar
Growth & Transformation Leader | Former Co-Founder | Ex-Uber | Driving Marketplace Growth, Business Excellence & Strategic Turnarounds
- Role
- Head of Quality at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karna Saudagar
Growth & Transformation Leader I Design Thinker I Lean Practitioner I Entrepreneur With over 20 years of experience driving growth and transformation across global organizations and startups, I specialize in turning complex challenges into scalable solutions. My expertise spans executive leadership, P&L management, Quality Assurance, consulting for GBS/GCC, and streamlining CX operations. I thrive at the intersection of strategy, innovation, and execution—whether leading business transformation at Uber as Global Director, consulting for Fortune 500 brands at Tech Mahindra, or founding Bold & Beautiful, India’s first women-driven ride-hailing platform. Each role has sharpened my ability to design systems, inspire teams, and deliver measurable impact. Core Competencies: Executive Leadership & P&L ManagementStrategic Innovation & Business TransformationDesign Thinking & Lean PracticesCX Management & Contact Center OptimizationRisk Assessment & Client EngagementRevenue Growth & Cost Optimization My entrepreneurial journey reinforced resilience, resourcefulness, and purpose-driven leadership, proving my ability to build ventures from scratch while navigating dynamic market.I am passionate about exploring opportunities that push boundaries, drive innovation, and create lasting impact. Let’s connect to discuss how I can help shape the next phase of growth and transformation
Experience
Head of Quality
Aug 2025 — Present
As a Head of Quality Assurance - overseeing multi-geography operations across five countries for a global online travel organisation. Orchestrating both transactional quality control and transformational quality initiatives that uplift service excellence, process resilience, and customer satisfaction.Skilled in identifying operational risks, closing systemic gaps, and elevating end-to-end customer experienceInstituting robust governance mechanisms, and pre-emptively identifying risks that impede operational efficiency. A trusted partner to global clients and executive leaders, adept at aligning quality strategies with organisational imperatives to deliver sustainable, data-driven improvements
Education
Institute of Management Technology, Ghaziabad
Executive MBA, HR and Marketing
QAI Global Institute
Six Sigma, Quality Six Sigma
2012 — 2012
Indira Gandhi National Open University
Bachelor's degree, Tourism and Travel Services Management
2006 — 2009
Air Hostess Academy
Aviation & Hospitality, Aviation & Hospitality Management
2003 — 2004
Quality and Accreditation Institute
Black Belt Lean Six Sigma
2012
Skills
- Call Centers
- Lean Tools
- Bpo
- Business Process
- Business Process Improvement
- Operations Management
- Six Sigma
- Leadership
- Call Center
- Management
- Analysis
- Consulting
- Employee Engagement
- Analytics
- Project Management
- Team Management
- Quantitative Analytics
- Process Improvement
- Business Transformation
- Organizational Development
- People Development
- Performance Management
- Training
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