Karn Aggarwal

WORK HISTORY

EDUCATION

SKILLS

ABOUT KARN AGGARWAL

A seasoned Product Management leader and inventor with over 14 years of expertise across diverse industries, specializing in digital transformation, data-driven strategies, and real-time intelligent platforms. The focus has always been on bridging the gap between customer needs, business objectives, and technology advancements to create seamless, omnichannel experiences. Proven track record in leading cross-functional teams, directing teams of 5 product managers, 30 software engineers, and 8 designers, while managing an $18M budget to revolutionize customer experiences at Capital One’s cafes, branches, ATMs, and call centers.Throughout this journey, numerous innovative solutions have been delivered, driving customer engagement, improving efficiency, and enhancing revenue streams. At Capital One, a patented customer authentication and identification system was introduced, resulting in a projected 90% reduction in fraud and a 20% decrease in servicing time. Additionally, the introduction of advanced NFC and QR code technologies for authentication, the launch of a new point-of-sale system, and the piloting of remote ordering and queuing for digital orders have transformed Capital One Cafes into cool, welcoming, and engaging spaces.Commitment to digital strategy is demonstrated through the integration of digital and physical experiences, leading the development of mobile and web applications that have boosted efficiency, improved customer satisfaction, and generated substantial revenue. Business processes have been streamlined, resulting in significant cost savings, including a $34M reduction in operational expenses through retail location efficiency initiatives.Beyond technical and strategic expertise, a strong dedication to coaching and mentoring teams to achieve their full potential has been a key priority. Over the past nine years, high-performing teams have been built and led, fostering a culture of innovation and excellence, resulting in 100% associate satisfaction. Educational background includes an M.B.A. from Georgetown University and a Bachelor of Engineering from the University of Pune.Proficiency spans various digital and technology platforms, including iOS, Android, Salesforce, and SCRUM/Agile methodologies. A deep understanding of customer experience strategy, journey mapping, empathy research, and design thinking, combined with extensive experience in business operations, program management, and digital strategy, positions this leader as a visionary capable of driving significant transformation and delivering exceptional outcomes.