Karmpreet Kaur
Director of Client Onboarding & Implementation @NeuroFlow
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WORK HISTORY
Director of Client Onboarding & Implementation @NeuroFlow
Lead onboarding, enablement, and technical delivery for enterprise clients representing $8M+ ARR across a multi-product mental health SaaS platform.Built and operationalized a prescriptive Time-to-Value framework, reducing average implementation timelines by 15%.Positioned implementation as a revenue enabler, supporting organic expansion pipeline.Designed utilization monitoring and goal-setting frameworks adopted across customer segments to proactively identify renewal risk and expansion opportunity.Lead and develop cross-functional teams across Implementation, Enablement, and Technical Support through periods of rapid growth, acquisition, and capacity constraint.
EDUCATION
Wilmington University
Master of Business Administration - MBA, Organizational Leadership
Drexel University
Bachelor's degree, Psychology
ABOUT KARMPREET KAUR
I help companies deliver better outcomes for their clients by leading onboarding, education, and technical success teams that make complex processes feel simple.At NeuroFlow, I lead our Client Enablement & Implementation team, focused on making sure new clients get value fast — and stick around. I’ve helped scale our post-sales org through Series A to C, built new functions like enablement from scratch, rolled out tools like Gainsight and Rocketlane, and integrated three acquired companies into a unified customer journey.My background spans customer success, implementation, technical support, and program management — giving me a 360° view of what it takes to retain and grow customer relationships.I care deeply about people, processes, and building teams that solve the right problems. Always open to connecting and learning from others in this space.
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