Karmen H.

Associate Manager, Global Campaign Services (Emea & Apac) @Integrate

Lead capacity planning and optimized team utilization to ensure balanced workloads and effective delivery of client programs.• Oversee account assignments and transitions, ensuring smooth handovers and continuity of customer engagement.• Managed usage and overage tracking, aligning internal resourcing with billing processes for accuracy and efficiency.• Partnered with CMs to translate customer sentiment reporting into actionable internal strategies for resource allocation and overage management.• Driven postmortem oversight for escalated issues, implementing error-prevention measures to reduce recurrence.• Successfully aligned regional operations with global business objectives, ensuring seamless collaboration between EMEA, APAC, and US teams.