Karmanya Sharma
Associate Product Manager @Sprinklr
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WORK HISTORY
Associate Product Manager @Sprinklr
Gurugram, IN
AI Agents, Conversational AI & AI+: Sprinklr’s core CcaaS Product Offering, providing omnichannel, Gen AI-powered ChatBots and AI Agents, facilitating digital transformations for the Customer Support and Conversational Commerceo Pre-Publishing Guardrails: Global Publishing check to ensure compliance, safety and relevant bot responses16% increase in containment rateo Dynamic Workflow: Gen-AI based workflow automation, via simple goal-based prompts and conversation context18% decrease in average workflow configuration stepso Enhanced Intent Detection and Message Validation: Leverages internal Sprinklr AI LLM Models,18% decrease in Chatbot-Data Processing Config TimeJourney Facilitator: A workflow builder for Omnichannel pro-active, Outbound Digital Messaging, primarily leveraged by brands for Promotional and Operational NotificationsBrand Success Stories:Global Top 10 Commercial Airline to deliver flight notifications and mobile check-in reminders, reducing cancellations by 23% and increasing CSAT scores by 28%Global Top 10 Retail Electronics Brand to deliver promotional notifications for product purchase resulting in a 6.7% conversion with a resulting in overall $5 Million + Revenue GeneratedEnhanced Messaging Capabilities: scaling communication capabilities over 10+ channels, 30+ Assets 22% increase in overall number of outbound messages sent per channelIncreased ROI on Campaigns:Re-targeting functionalities and Enhanced Personalization – based on delivery and engagement events A/B Testing FunctionalityTrigger via Webhook18% increase in engagement events (read) per user across SMS, WhatsApp Channels16% decrease in Workflow Config TimeWhatsApp ChannelStreamlining new WhatsApp Business Account and Number Addition as a BSPReduced average configuration setup time from 2 days to 1 hour28% decrease in average workflow steps leveraging these assets
EDUCATION
Delhi Technological University
Bachelor of Technology
Delhi Public School Vasant Kunj
High School Diploma
ABOUT KARMANYA SHARMA
Experienced professional with core skillset in product development, analytics and agile. Key competencies include MS Office, SQL, Java, Product Development
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